Privacy Policy

This Privacy Policy describes how iKlean (developed and operated by Iklean LLC, located at 8817 W Mosaic Dr, Magna, Utah 84044-2047, United States) collects, uses, discloses, and safeguards your information when you visit our website at www.iklean.hair, use our services, or interact with us through any communication channel. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws.

Information We Collect

Information You Provide Directly

When you engage with Iklean LLC through our website, email, phone, or in-person consultations, we may collect the following categories of information that you voluntarily provide:

• Contact Information: Your full name, company name, job title, email address, phone number, mailing address, and any other contact details you choose to share when filling out inquiry forms, requesting consultations, or subscribing to communications.
• Project Information: Details about your technology infrastructure needs, system requirements, current environment specifications, budget parameters, timeline expectations, and any other information relevant to scoping a potential systems design or integration engagement.
• Account Credentials: If we provide you with access to client portals, project management systems, or collaboration platforms, we will collect login credentials and access management data necessary to authenticate your identity.
• Communication Records: The content of emails, phone calls, meeting notes, and other correspondence between you and our team members. We maintain these records to ensure continuity of service and accurate project documentation.
• Payment and Billing Data: For contracted services, we collect billing addresses, purchase order numbers, tax identification information, and payment details necessary to process invoices and payments.

Information Collected Automatically

When you visit www.iklean.hair, our web servers and analytics tools automatically collect certain technical information about your device and browsing activity:

• Usage Data: Pages visited, time spent on each page, navigation paths through the site, referral sources, search terms used to find our website, and interaction patterns with site elements such as forms and links.
• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, language preferences, and time zone settings.
• Network Diagnostics: Connection speed estimates, page load performance metrics, and error logs that help us identify and resolve technical issues affecting user experience.
• Cookies and Similar Technologies: We use first-party cookies and local storage for session management, preference retention, and analytics. These may include essential cookies required for site functionality, performance cookies that measure usage patterns, and functional cookies that remember your preferences.

How We Use Your Information

Iklean LLC uses the information we collect for the following business and operational purposes:

Service Delivery and Client Engagement

• Responding to inquiries, requests for proposals, and consultation requests
• Preparing project scopes, architecture assessments, and systems design documentation
• Managing ongoing client relationships and project execution
• Providing technical support, troubleshooting, and post-deployment assistance
• Processing invoices, payments, and account administration

Business Operations and Improvement

• Analyzing website usage patterns to improve navigation, content relevance, and user experience
• Monitoring system performance, identifying technical issues, and maintaining security
• Conducting internal research to refine our service offerings and methodologies
• Meeting legal and regulatory compliance obligations applicable to our business
• Defending against legal claims and enforcing our contractual rights

Marketing and Communications

• Sending service-related announcements, project updates, and administrative messages
• Delivering newsletters, industry insights, and educational content where you have opted in
• Informing you about new service offerings, case studies, or events that may be relevant to your interests
• You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly

Legal Basis for Processing

For individuals located in jurisdictions that require a legal basis for processing personal data, such as the European Economic Area, the United Kingdom, or certain U.S. states with comprehensive privacy laws, we rely on the following legal grounds:

• Contractual Necessity: Processing required to perform a contract with you or to take steps at your request prior to entering into a contract, such as responding to service inquiries and delivering agreed-upon services.
• Legitimate Interests: Processing necessary for our legitimate business interests, including improving our services, securing our systems, analyzing website usage, and conducting direct marketing where permitted by law, provided these interests are not overridden by your data protection rights.
• Consent: Where you have given clear consent for a specific purpose, such as subscribing to marketing communications or accepting non-essential cookies. You may withdraw consent at any time.
• Legal Obligation: Processing required to comply with applicable laws, regulations, court orders, or governmental requests.

Data Sharing and Disclosure

Iklean LLC may share your information in the following limited circumstances:

Service Providers and Business Partners

We engage trusted third-party vendors to perform functions on our behalf, including web hosting and infrastructure services (such as cloud platform providers), email delivery and communication platforms, analytics and performance monitoring services, payment processing and invoicing systems, and professional advisors including legal counsel, accountants, and auditors. These vendors are contractually bound to use your data only for the specific purposes we authorize and to maintain confidentiality and security standards consistent with this Privacy Policy.

Legal and Compliance Disclosures

We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal process, or enforceable governmental requests; to enforce our agreements, including investigation of potential violations; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Iklean LLC, our clients, or the public as required or permitted by law.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context of our relationship:

• Client project records: Retained for the duration of the client relationship plus seven years following project completion to meet professional standards and legal obligations.
• Inquiry and prospect data: Retained for up to two years from the last interaction unless a client relationship is established.
• Website analytics data: Retained in aggregate form for up to twenty-six months. Individual session data is anonymized after fourteen months.
• Marketing consent records: Retained indefinitely to demonstrate compliance with opt-in and opt-out preferences unless you request deletion.
• Backup and archival data: Retained in accordance with our disaster recovery policies, typically not exceeding twelve months.

When personal data is no longer required, we will securely delete or anonymize it using industry-standard methods.

Data Security

Iklean LLC implements and maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal information. Our security measures include:

• Encryption: Data in transit is protected using TLS 1.3 encryption. Data at rest within our managed systems is encrypted using AES-256 encryption standards.
• Access Controls: Role-based access control systems ensure that only authorized personnel with a legitimate business need can access personal data. Multi-factor authentication is required for all administrative access.
• Network Security: Enterprise-grade firewalls, intrusion detection and prevention systems, and continuous network monitoring protect our infrastructure from unauthorized access.
• Security Monitoring: Automated logging and alerting systems track access to personal data, with regular audits and reviews to detect anomalous activity.
• Vendor Management: Third-party service providers are subject to security assessments and must meet our data protection standards before engagement.
• Incident Response: We maintain a documented incident response plan and will notify affected individuals and relevant authorities as required by law in the event of a data breach.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access and Portability

You may request a copy of the personal data we hold about you. Where technically feasible and required by applicable law, we will provide this data in a structured, commonly used, and machine-readable format.

Right to Rectification

You may request that we correct or update any inaccurate or incomplete personal data we maintain about you. We encourage you to keep your contact information current so we can serve you effectively.

Right to Deletion

You may request that we delete your personal data, subject to certain exceptions such as our need to retain data to comply with legal obligations, complete transactions, or defend against legal claims.

Right to Restrict Processing

You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

Right to Object

You may object to our processing of your personal data based on legitimate interests, including for direct marketing purposes. We will honor your objection unless we demonstrate compelling legitimate grounds that override your interests.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights, including by denying services, charging different prices, or providing a different level of service quality.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that a child under eighteen has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

Iklean LLC is based in the United States, and the personal data we collect is processed and stored on servers located within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our central database is operated. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

When we transfer personal data from jurisdictions with data protection laws to the United States, we implement appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms recognized by the relevant data protection authorities.

Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Iklean LLC. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we make material changes, we will post the updated policy on this page with a revised effective date. For significant changes that affect your rights or how we use your data, we may provide additional notice through more prominent means, such as email notification if we have your contact information or a notice on our homepage. We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acknowledgment of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the channels listed above. We take privacy matters seriously and will endeavor to address your concerns promptly and thoroughly. If you are located in a jurisdiction that provides a right to lodge a complaint with a data protection supervisory authority, you may also do so directly with that authority.